Engineering and Operations
Our Focus
The ITS Communication Technologies (formerly Telecommunications) Engineering and Operations (E&O) group is responsible for the overall operations, administration and maintenance of UNC-Chapel Hill’s legacy and converged voice communications, data transport infrastructure, video distribution, and ancillary communications services.
Services
The E&O group provides a host of campus services including:
- Primary customer support and account management for all campus departments and organizations
- Customer account administration (VoIP and Centrex line adds, moves, deletes, etc.)
- Special circuit administration (T-1, Metro-Ethernet, PRI/BRI, etc.)
- Student communications administration (telephony, LD and CATV)
- Campus cellular (ITS state contract) and pager administration
- Telecom and ancillary services vendor contract administration
- Long-distance carrier administration
- Campus voice mail system administration
- ACD administration
- Campus telephone directory administration
- Installation, maintenance and repair of all campus Centrex, POTS lines and leased key systems
- Installation, maintenance and repair of all campus emergency call boxes
- Installation, maintenance and repair of all (underground, aerial and in-building) campus optic fiber, copper and coax infrastructure and associated ancillary equipment (includes campus CATV system)
- Outside/inside plant design engineering and construction specifications
- New systems design, development, testing, certification and integration (formerly R&D)
- Identification, development and tracking of capital funding requirements (project reserve requirements for new building construction or renovations)
- Campus network plant specifications development, documentation and administration
- Project coordination, oversight and management (renovations, new buildings, etc.)
- Wireless neutral hosting project administration and management
- Infrastructure materials management and logistics
Design and Construction Guidelines
The ITS Communication Technologies Engineering team provides guidelines for telephone, data, video, and other general telecommunications distribution systems on campus. These are guidelines only and are not bid specifications. Designers and Contractors need consult with the UNC-Chapel Hill ITS Communication Technologies Engineering and Operations Office for clarification of current media types and standards before completing telecom designs, purchasing materials, and commencing work.
