IT Response Center featured on UNC News

This article is republished with permission from UNC News.   When students first arrive on Carolina’s campus, the Information Technology Response Center (ITRC) braces for what’s to come. Sometimes it’s simple, helping a customer set up their computer. Other times, … Continued

Fall welcome message from CIO Chris Kielt

Dear Carolina community, Welcome – and welcome back – to all of our students, faculty and staff members. As we prepare to start the new academic year, I’d like to tell you about a few important technology-related resources and services … Continued

ITS launches new and improved website

Welcome to the new, redesigned ITS website. Launched on August 18, the new look represents months of work to better serve our customers. The new site features: A clean, modern design that is easier to use and navigate Icon-based design … Continued

Pervasive campus Wi-Fi initiative

Following on the heels of the recently-completed ResNet Wi-Fi Upgrade, ITS Communication Technologies is now beginning a 42-month project to provide pervasive Wi-Fi coverage within all remaining campus buildings. Inasmuch as less than 35% of campus within-building space presently has … Continued

Carolina residence halls welcome Wi-Fi

With support and encouragement from the Residence Hall Association, ITS and University Housing and Residential Education completed the Wi-Fi expansion in half the scheduled time for the project. The departments completed the work in early 2014 instead of at the … Continued

“Heartbleed” Website security regarding UNC-CH

Many computers that provide access to Internet content are vulnerable to an internet security exploit called “Heartbleed” including UNC networks. The bug affects software that a majority of secure websites (those that start with “https”) use to encrypt personal and … Continued

Windows XP – End of support

Do you use or own one or more computers that currently run Windows XP and connect to the University Network? On April 8, 2014, Microsoft will end all support for Windows XP. Continuing to use a Windows XP computer after April 8 … Continued

Don’t be fooled on April 1st – Back it up on March 31st!

World Backup Day on March 31, 2014, is an independent initiative started in 2013 to raise awareness about the importance of regular backups for your technology devices. According to research by Google, computer storage drives have failure rates between 2% … Continued

Spring break 2014 – Secure travel computing

Carolina provides outstanding information technology resources that you may choose to access remotely if you travel over spring break. If you use University computing resources while travelling, please remember that connecting over the Internet can carry some risks. Below are … Continued