ITS assists Athletics with big data to expand audience

August 15, 2017

With help from ITS and others, the UNC-Chapel Hill Athletics Department is gearing up to use “big data” to cultivate a broader audience and thereby, significantly expand revenue. The Athletics Department’s efforts also lay the foundation for additional campus groups, … Continued

2-Step Verification Requirement Coming for VPN

August 9, 2017

Beginning on September 18, 2-Step Verification will be required to access campus VPN. 2-Step helps to keep your account and the entire campus community secure.  2-Step Benefits The main benefit of activating 2-Step Verification is a significant increase in protection of your account from … Continued

ITS Computer Repair Center gains Dell certification

August 2, 2017

The ITS Computer Repair Center is now certified to repair Dell computers. Through an agreement with Dell, the Computer Repair Center (CRC) is certified — for the first time — to repair devices made by three manufacturers. The CRC became … Continued

ITS simplifies process for creating Guest IDs

August 2, 2017

As ITS News, in this continuing series, continues to explore the tools, processes, concepts and terms associated with ITS Identity Management, this post examines Guest IDs and the benefits of getting an Onyen early. Understanding Guest IDs What are Guest … Continued

ITS considers new platform for The Person Services

July 31, 2017

To understand the function and work of ITS Identity Management, it’s important to know several key terms, processes and services associated with this group. In this post, ITS Identity Management Manager Celeste Copeland explains SOA, also known as The Person Services. … Continued

Demand grows for Grouper groups-management tool

July 26, 2017

In this Q&A, ITS Identity Management Manager Celeste Copeland discusses the Grouper groups-management tool, its use, reasons for its growth and its future. This post is part of a continuing series about ITS Identity Management. What is Grouper? Grouper is … Continued

Understanding provisioning and deprovisioning

July 21, 2017

In this Q&A, ITS Identity Management Manager Celeste Copeland explains two key identity management concepts. This post is part of a continuing series about ITS Identity Management. What are provisioning and deprovisioning? One of the key responsibilities of Identity Management … Continued

ITS installs fiber for Athletics for sports network

July 13, 2017

ITS has begun installing a couple miles of fiber on campus that will enable the Athletics department to provide live video and data for the ACC Digital Network that ESPN and the Atlantic Coast Conference are launching in 2019. “No … Continued

Field Team benefitted Office 365 campus migration

June 26, 2017

With the bulk of the Office 365 migrations complete, four of the original eight-member Field Team moved over on June 19 to assist the Service Desk with Fall Rush support. Alexandra Tocchi, Brian Reilly, Rajita Maharjan and Timothy Shelley will … Continued

IT pro provides newcomer view of Research Computing

June 2, 2017

Meet the Service Owner: Liam Greenwood Title: IT Manager of Advanced Computing Infrastructure for ITS Research Computing After eight years of working for ITS Infrastructure & Operations, Greenwood left the division in January to take on a new role within … Continued