Service Policy
Due to the high volume of business and in order to provide the best possible service to all of our clients, the Software Acquisition Office finds it necessary to abide by the following service policies:
- Orders:
Orders for software, requests for information, and requests for borrowing media or installing over the network will be processed in the order in which they are received. -
Payment:
The Software Acquisition office is NOT a funding unit. We must receive a valid University account number to bill you for your purchase and in order for your order to be processed.Students can pay for certain sotfware by using there UNC OneCard .
- Software Ordering:
Faculty/Staff must place all software orders through the ITP Purchasing System.
Students must place all orders through the Student Order Form (Onyen/Password Required) -
Software Delivery, Pick-up, and Media Check-Out:
Please be aware that not all products handled by the Software Acquisition office are available immediately on site. Often, orders need to be duplicated, and time must be allowed for order processing. However, it's also possible to borrow media from our office.The Software Acquisition Office will do everything possible to make sure that your software order is processed and shipped in a timely manner. Software may be picked up at the Software Acquisition Office between the hours of 9:00 am and 4:30 pm. Our office is located at the Undergraduate Library, Room 033.
Software items be sent through campus mail if requested, however we are not responsible for tracking items once they leave our building, nor are we responsible for replacing items which do not arrive.
- Return Policy:
In most cases, software purchased through the Software Acquisition Office may not be returned due to licensing restrictions.
Damaged or defective media must be reported to us within 10 business days of when the order was received in order to be eligible to receive replacement media. Damaged media will only be exchanged for the same media. If the damage is not reported within 10 business days, you may be subject to ordering new media.
Returns may be granted for other extenuating circumstances by contacting us within 10 business days of order. If you are Faculty/Staff and placed a departmental order please have your ITP order number available when contacting us. - Visiting the Software Acquisition Office:
If you would like to visit our office for any reason, we encourage you to make an appointment with us so that we can make sure there is someone to see you when you stop by. The office hours for the Software Acquisition Office are 8:30 am to 4:30 pm Monday through Friday.
