ResNET Statistics
Total Requests for Help
The ResNET Staff not only solves a large number of tickets; they also assist other ITS groups with Networking and Security issues. These statistics reflect "Solved" and "Assisted" requests for help as they are logged
in our Remedy problem tracking system. They are grouped in the following categories:
- by Month
- by Day
- by Residence Hall
- by Type
Customer Feedback Survey Results
For each Request for Help that we solve, the customer gets a followup email with a link to our Feedback Form. Although it is not reflected here, we do get specific responses that we address on a case-by-case basis.
Fall Startup Statistics
The busiest time of the year for the User Support & Engagement division of ITS is the Fall Startup. These stats also include the Requests for Help solved by the ITS Response Center.
Web Stats
We offer some production services to all of campus, including webcams. The statistics on this service and all of our website traffic can be found here.
