Request for Service (RFS)
The Request for Service is the problem tracking system used by the majority of helpdesks at UNC Chapel Hill. It is developed and maintained in-house by the ITS-Remedy Services and Development group.
RFS MidTier
Remedy Windows Client and Notification Tools
Download Windows Client (Version 7.1 patch 6)
Windows Client Installation Overview
Documentation
RFS Documentation
- Using the UNC-Request for Service
- Remedy Training Outline
- Remedy Request for Service Notifications
- Advanced Searching and Queries
- Remedy AR System Crystal ODBC Set Up
Windows Client Documentation
- Remedy Windows Client Exploration
- Remedy Windows Client User Options
- Remedy Windows Client Keyboard Shortcuts
- CRC Customer Verification form
RFS Training
Remedy training is available through LearnIT when classes are posted. Remedy Training can also be requested by sending a Remedy ticket to REMEDY-ADMIN or clicking on the Remedy Questions email link on the right side of this page which will generate a RFS ticket.
