Project Tracking System (PTS)
The Project Tracking System (PTS) was initially developed to document, prioritize and track the progress of internal Remedy projects by setting milestones and establishing deliverables required to complete a project. As the application became more robust, other groups became interested in using PTS to manage their own projects. Today PTS is used by groups across the UNC Chapel Hill campus.
PTS MidTier
Remedy Windows Client
Download Windows Client (Version 7.6.04 SP 1) - Windows 7.6.04 SP 1 Remedy Client Installation Documentation
Documentation
This document discusses opening PTS, how to create an PTS projects, adding attachments, setting up deliverables, establishing project members, creating deliverables and milestones to measure progress, project security features, setting milestone alert notifications, sending email from within a PTS project and more.
Training
PTS training is available through LearnIT when classes are posted. Remedy Training can also be requested by sending a Remedy ticket to REMEDY-ADMIN or clicking on the Remedy Questions email link on the right side of this page which will generate a RFS ticket.