On-Site Support (OSS) Statistics
Customers and Systems Supported
| Number of active customer groups | 99 |
| Number of customers | 1450 |
| Number of PCs supported | 1939 |
| Number of customer servers supported | 16 |
| Total number of devices supported (includes PDAs and printers) | 2648 |
| Departments and Offices Served: | Personnel Supporting Site: |
| Carolina Environmental Program | Dispatch Support * |
| Environmental Resource Program | |
| Department of Ecology | |
| Environmental Design Lab, Carolina Environmental Program | |
| Carolina Environmental Program Data Research Office | |
| Carolina Environmental Program Field Site | |
| Office of Scholarships and Scholarship Programs | Jeffery C. Baldwin |
| Aids Clinical Trials Unit | Jeffery C. Baldwin |
| Center for Aids Research | |
| Center for Infectious Diseases | |
| Department of Medicine - Division of Infectious Diseases | |
| Infectious Diseases Clinic | |
| The Sonja Haynes Stone Center for Black Culture and History | Dispatch Support * |
| Survey Research Unit | Dispatch Support * |
| Survey Research Unit Call Center | |
| Human Resources: | Gary Tinker |
| Benefits Office | |
| Employment Office | |
| Employee Services | |
| HEELS for Health | |
| Human Resources Administration | |
| HRIS Training facility | |
| Human Resources Services | |
| Human Resources Planning, Communications & Systems | |
| Classification and Compensation | |
| Records | |
| Training & Development | |
| Tar Heel Temps | |
| Office of Student Accounts and University Receivables | Rick Smith & Jack Walker |
| Student Loan Management | |
| University Controller's Office | |
| Accounting Services | |
| Financial Reporting and Management Services | |
| Payroll Services | |
| Financial Planning and Budgets | |
| Insurance and Risk Management | |
| Material and Disbursement Services | |
| Purchasing | |
| Disbursement Services | |
| Travel Services | |
| Materials Management and Distribution | |
| Asset Management | |
| Chemistry Storeroom | |
| Dean E. Smith Student Activities Center | Kent Pennington & Christy Suits |
| Koury Natatorium | |
| Kenan Football Center | |
| Tennis Facility | |
| Finley Golf Course Pro Shop | |
| UNC Golf Team | |
| Kenan Stadium Pressbox | |
| Fetzer Field Pressbox | |
| Boshamer Pressbox | |
| Henry Stadium Pressbox | |
| Carmichael Pressbox | |
| Smith Center Pressbox | |
| Carmichael Auditorium | |
| McCaskill Soccer Center | |
| UNC Football Indoor Practice Facility | |
| Boshamer Baseball Stadium | |
| Kenan Field House | |
| Frances E. Henry Stadium Student Lab | |
| Fetzer Gym | |
| Office of Undergraduate Admissions | Larry Heimer |
| Office of the Dean, College of Arts & Sciences | Penny Ward, Leslie Kreizman & Mark Wampole |
| Office of the Vice Chancellor for Finance & Administration | |
| Office of the Vice Chancellor for Research and Economic Development | |
| Office of the Provost | |
| Office of the Chancellor | |
| Office of Minority Affairs | |
| University Legal Counsel | |
| Carolina Center for Public Service | |
| Carolina Women's Center | |
| Equal Opportunity/ADA Office | |
| Systems & Procedures | |
| Office of the Associate Vice Chancellor Human Resources | |
| Board of Trustees Campus Meetings Support | |
| Faculty Council Meetings Support | |
| APPLES Service-Learning Program | |
| University Archives & Records Service | |
| Associate University Counsel | |
| University General Counsel | |
| Chancellor's Residence | |
| Assistant University Counsel | |
| Associate Vice Chancellor Government Relations | |
| Associate Vice Chancellor for Research | |
| Office of the Provost Search Committee Coordination | |
| President, Emeritus, Johnston Center for Undergraduate Excellence | |
| Ackland Art Museum |
Stephanie Wade
|
| NC Botanical Gardens |
Stephanie Wade
|
| The William and Ida Friday Center for Continuing Education |
Susan Lambert
|
| Department of Orthodontics, School of Dentistry |
Wayne Greene
|
| University Center for International Studies |
Dispatch Support *
|
| Office of International Student and Scholar Services |
Jonathan Herz-Midler
|
* Dispatch Support provided by Jonathon Herz-Midler & Stephanie Wade
Number of Service Calls YTD
| Total Service Calls ** |
16978
|
| Average number of Service calls per week |
327
|
**These statistics are based on the number of Help Requests in our Remedy Tracking System.
