Walk-In Software Support
Software Support
The Walk-In provides software support for CCI and non-CCI computers. This includes issues such as:
- Viruses
- Spyware
- Windows errors
- Microsoft Office problems
- And much more!
Small problems can often be resolved while you wait but more difficult issues typically require leaving the computer with our Drop-Off consultants.
Re-images
A common customer request is a computer re-image. Re-imaging a computer involves erasing the previous Windows installation and installing a secure, updated version. For most CCI computers only the files on the C drive will be erased leaving the D drive files intact. However, there is a chance that the re-imaging process may erase all files so you NEED TO BACK UP ANY IMPORTANT FILES before having the computer re-imaged. If you do not know how to back up or cannot do it yourself our Walk-In consultants can teach you how or assist you with backing up ACADEMIC files only. Non-CCI customers must bring their own restore CDs or purchased copy of Windows.
Re-imaging has several benefits:
- Eliminates any virus or spyware issues.
- Resolves any problems from Windows degrading over time. Studies actually recommend re-installing Windows once a year.
- Updates Windows as well as any other original software on a CCI computer.
- Applies security fixes and practices that will protect you in the future.
Manual Troubleshooting
The option of manual troubleshooting is also available. In manual troubleshooting we will do our best to resolve your issues without erasing files however this cannot be guaranteed. We will do our best to take care of any issues but complete problem resolution may not be possible with manual troubleshooting as a computer that has been compromised by a virus or spyware cannot be fully secured without re-imaging.
