Group Contact
Matt Howell
Manager, Walk-In Services

E-mail: matt_howell[at]unc.edu

Walk-In Loaners

Loaners

The ITS Response Center has a limited number of loaner computers. These computers are only available to customers whose computers were purchased through the CCI program and are checked in for servicing. Loaners are available on a first-come, first-serve basis. Unfortunately, the ITRC cannot guarantee that a loaner will be available at all times. A waitlist will be kept when they are not readily available. Shortages most often occur during high-volume periods (such as start of school or virus outbreaks).

Loaner Policies

  • Loaners are only available to customers whose computers were purchased through the CCI program and are checked in for servicing. Loaners are available on a first-come, first-serve basis.
  • Loaner equipment must be returned before the repaired equipment will be released to the customer.
  • Upon notification of repair completion, all loaner equipment will be returned to the ITS Response Center within 3 business days, in the same condition in which it was loaned. Loaner equipment returned damaged will result in charges for the full cost of the repair.
  • Loaner computers are NOT covered by your insurance. Any repairs will be performed by the ITS Response Center and repair charges for loaner equipment are the full responsibility of the customer. The charge for physical damage to loaner equipment is $500, and $1000 if equipment is lost or stolen.
  • If not returned within 3 business days of repair completion notification, the ITS Response Center will suspend both the network access for the loaner machine and Onyen account access for the customer until the equipment is returned.
  • Customers with a history of loaner abuse or disregard for the loaner policy will lose the privilege of checking out loaner equipment.
  • If not returned within 30 days of repair completion notification, the ITS Response Center will charge a nonrefundable replacement fee of up to $3000.00 for the loaner equipment. Stops will also be put on the customer's University account until loaner equipment is returned or paid for, preventing customer from registering for classes or graduating