ITS Response Center (ITRC Help Desk)
The ITS Response Center is the first point of contact for IT Support at UNC Chapel Hill. We use the Remedy Action Request System to track Help Requests and to route problems to the appropriate support group. We work very closely with the specialized Help Desks provided by different departments and schools on campus.
Contact Us
There are multiple ways to get technical help from the ITRC:
- Submit a Help Request via the web
- Call (919) 962-HELP
- Chat Online with the Help Desk
- Walk-in to one of our offices: Hours of Operation
Service Goals
- To resolve problems on initial contact.
- 962-HELP: To answer calls within 60 seconds.
- Web Tickets: Acknowledge Requests for Help within 15 minutes.
- Walk-in: Acknowledge Requests for Help within 15 minutes.
