The Phone Services Support Team provides technical support to UNC students, faculty, and staff as a one single point of contact for academic computing support. We cover a variety of applications and services used across a wide range of systems, and platforms. Areas of support include Lenovo hardware, Microsoft Windows and Apple operating systems, the Microsoft Office Professional suite, various e-mail clients, web browsers and other desktop and web clients, wired and wireless networking and campus IT services.

Our Service Levels

• To answer calls within 60 seconds
• To resolve problems on initial contact

Service Hours

24X7

Quick Stats

• 140,000 calls per year
• 90% Resolution on initial contact
• 95% Customer satisfaction rate

What our customers are saying about our services
 

In your opinion, what does ITS do well today?

“The Help Desk, 962-HELP, is the best computer help desk in the United States.  Bar none.  Without question.  And I do NOT work there.   I am merely one of their appreciative clients.  Dell, Linksys, Gateway, etc, would all do well to aspire to the responsiveness, courtesy, and competence of our Help Desk staff persons.”

- Comment from ITS Customer Service Survey