Information Technology Services at UNC-Chapel Hill

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• Control Center
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Staff

The Control Center is staffed 24 hours a day, 365 days a year. Utilizing three shifts to provide around the clock service, the members of the Control Center team are:

• Tonya Heath: Control Center Operations Manager
• Keith Alexander: 1st Shift
• Eric Young: 1st Shift
• Mike Hawkins: 2nd Shift
• Keith Makuck: 2nd Shift
• Matthew Mauzy: 2nd Shift
• Jay Bernardoni: 3rd Shift
• Jason Coleman: 3rd Shift
• Ryan Hammonds: 3rd Shift
• Joe Waddell: 3rd Shift

• ACID
• Blocked Subnets
• Blox Monitor
• Cacti
• Cujo
• Message Center
• Pause Monitor
• PERC (Pre-event Readiness Checklist)
• Service Monitor
• System Registration
• Monitor Request
• Network Diagnostic Tools
• Wireless AP Summary
• Internet2 Detective
• Traceroute
• Post Incident Review

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