Control Center
The Control Center is the Network and Security Operations Center of UNC's Information Technology Services (ITS), and is staffed by technical professionals around the clock. It operates 24 hours a day, 365 days a year, regardless of any University closure.
Mission
Monitor and ensure the reliability and security of campus data communications and services at all times and to assist the campus community in receiving emergency alert communications.
Communications networks and the services supported by them are increasingly critical to UNC Chapel Hill’s educational and research initiatives. In support of this technological backbone, the job of the Control Center is to ultimately minimize network and service downtime.
Services
- Monitor all network components to detect failures and degraded performance.
- Monitor network traffic for security events and malicious traffic.
- Assist in coordinating professional and timely resolution of network and security problems.
- Monitor service disk and CPU utilization, load, number of jobs, and other parameters that indicate system performance.
- Identify problem areas and coordinate corrective action before services are affected.
- Provide effective Post Outage Analysis and Problem Management within ITS.
- Administration of ITS’ KVM and Console service.
Campus communications
- Provide the campus community with emergency alert information via SMS, Alert Carolina web updates and RSS.
- Support and serve as backup for UNC Public Safety siren alerts.
- Provide customers with timely updates on service requests.
- Provide timely, consistent and meaningful communications regarding the availability of campus network and system services.
- Publish change management information and status updates.
Activities in support of mission
- Serve as a central point of contact within ITS for addressing campus wide networking, security and system issues.
- Notify ITS Service Desk and campus IT departmental contacts of systems for unplanned outages.
- Assist in dissemination and triage of trouble tickets throughout UNC’s Remedy system.
- Facilitate the maintenance of ITS contact information.
- Serve as customer advocate with external service providers.
- Keep abreast of emerging technologies and related management tools.
