Access Control
Policy
Request for Data Center access must be directed to ITS Data Center Operations (DCOPS) through a Remedy Request for Service (RFS) submitted by requesting employee's supervisor to ITS-CONTROL-CENTER group or by contacting 962-HELP. Only individuals with a defined need will be granted access. The request will be reviewed and a decision rendered.
- Access to ITS Data Centers is defined as either "permanent" (requires ongoing, continual access) or "temporary" (requires only one time or very limited access for those not having One Card access).
- Permanent access to all ITS data centers is controlled by the UNC One Card as administered by DCOPS. Requests for permanent access are to be directed to 962-HELP or via a RFS to the ITS-CONTROL-CENTER group.
- Anyone requiring temporary access to ITS Manning must go through the ITS Control Center and/or be escorted by a system administrator or DCOPS personnel with One Card access.
- Anyone requiring temporary access to ITS Franklin must go through ITS-440-Operations or be escorted by either a system administrator or DCOPS personnel.
- Anyone requiring temporary access to ITS Phillips must call 962-HELP. A RFS to the ITS-CONTROL-CENTER group will be created.
Procedures
Obtaining approval for access to ITS Data Centers and facilities:
The person requesting access must have their manager submit a RFS to ITS-CONTROL-CENTER requesting access, including the specific areas to be accessed. If specific areas or times are not supplied, DCOPS will grant only the most restrictive times and areas. Once proper requests have been received, then access will be granted within one business day.
Removal of access to any or all areas:
The ITS Control Center can remove access in a timely manner when contacted by authorized personnel via e-mail to cc_admin@listserv.unc.edu
