Information Technology Services: FAQ

FAQ

Basics

  1. Why do I need to think about Computer Security?
  2. What are my responsibilities?
  3. What should I do if I think I have a security problem?
  4. How do I know if I have a security problem?

Sensitive Data

  1. What is sensitive data?
  2. How should I secure sensitive information?
  3. Are there documents I can read to better understand the legal framework for sensitive data?

Internet Connectivity

  1. How can I connect to the Internet on campus?
  2. What if I need more than one ethernet port in my dorm room?

Physical Security

  1. How can I make sure my laptop is physically secure?
  2. What is laptop tracking software?

Troubleshooting

  1. My computer is running slowly. Could this be a security problem?
  2. I can't connect to the internet. Could this be a security problem?
  3. What tools do you have available to diagnose and fix security problems?

Blocking

  1. Why do you isolate (aka box) computers?
  2. Boxing my computer is an inconvenience? How does it benefit me?
  3. I have a server and it is critical that you do not take it off the network. How can I prevent this?

Passwords

  1. Why are passwords important?
  2. What is a strong password?
  3. Do I really need a password on my windows account?
  4. Simple tips for better web password security

Viruses

  1. What is a virus?
  2. How do I know if I have one?
  3. How do I remove it?
  4. How can I prevent it?

Spyware/Adware

  1. What is spyware/adware?
  2. How do I know if I have it on my computer?
  3. How can I remove it?
  4. How can I prevent it?

Email Security

  1. When is it safe to open an attachment?
  2. What do I do if I open one and it's a virus?
  3. How can I block spam?

Wireless

  1. What is WEP?
  2. How do I secure wireless connections?
  3. What extra precautions do I need to take when connecting through a wireless network?
  4. If I live on campus and need more than one ethernet port, what are my options?

VPN

  1. How do I install the VPN client?
  2. Where can I find the VPN client?

Instant Messenger Security

  1. Is it possible to get a virus by using instant messenger?

Ports and Firewalls

  1. What is a port?
  2. What does a firewall do?
  3. How is a router filter different from a firewall?

fport and pskill

  1. What is fport?
  2. How do I install fport?
  3. How do I use fport?
  4. How do I install and use pskill?

Removing Trojans

  1. What is a Trojan?
  2. How do trojans infect a computer?
  3. How can I identify and remove a trojan?