Service Catalog
Service Catalog
Application Development and Support
Application development and support offers on-demand consulting and services to UNC schools and departments. - ConnectCarolina Campus Solutions Support Services
- Continuing Education Systems
- Database Services
- Enterprise Performance Management and Business Intelligence (BI)
- Human Resource Systems
- Financial Systems
- Payroll Systems
- Remedy Services
- Time and Attendance Systems
- University Services Systems
Communication and Collaboration
Transport, data, and voice communication channels provided by ITS that connect the campus internally and also to the outside world. - Alarm Line Service
- Authorization Codes
- Automatic Call Distribution (ACD)
- Campus CATV (Television) Service
- Campus telephone service (Centrex, POTS, VoIP)
- Campus telephone service - Key System (Norstar)
- Centrex Primary Rate ISDN (PRI)
- Collaboration (Microsoft SharePoint)
- Collaboration (Oracle Calendar)
- Emergency Call Boxes
- Emergency Response and Preparedness
- Instant Messaging (OCS – Office Communication Server)
- Instant Messaging (Jabber)
- Messaging (Cyrus IMAP)
- Messaging (Listserv)
- Messaging (Message Transit and Delivery)
- Messaging (Microsoft Exchange)
- Messaging Security (E-mail Encryption Service)
- Messaging Security (SPAM/Virus Filter)
- Telephone Calling Card Service
- Telephone Conference Calling Service
- Traditional radio pager service
- Uniform Call Distribution (UCD)
- Voicemail
- Wireless telephone service (cellular)
Community-Hosted Services
A collection of IT-related services available to the campus community from providers outside ITS. Is yours here yet? - Video Production/Post-Production Services
- Design Lab - Print and digital media and multimedia
- Finding Technology Related Services
- Video, Audio, Poster Design, and Instruction
- Digital Media Lab
- Scanning Stations
Customer Support and Engagement
Provides the highest level of customer satisfaction through effective, reliable and professional IT support in partnership with campus units. - Carolina Computing Initiative
- Computer repair
- Dispatch Service
- Information services
- On-Site Support
- Residential support
- User support
Enterprise Information Security
Ensures that Information Security across the University is consistent with industry best practices and the University’s compliance obligations. - Enterprise Information Security Threat Management and Incident Response
- Intrusion Prevention Service
- Firewall Management Service
- Symantec Endpoint Protection
- Vulnerability Scanning Service
- Patchlink
- Whole Disk Encryption
Identity and Access Management
Identifies individuals in a system, such as an enterprise, and controls their access to resources. - Enterprise Portal
- LDAP Directory
- Onyen Self-Service
- Shibboleth
- Windows Infrastructure (Microsoft Active Directory)
Infrastructure Services
Provides the foundation for IT activities that ITS Services are built upon and delivered to the UNC community. - Apache Web Services
- Campus 800 MHz Two-Way Radio Channel assignment
- Campus Wireless Wi-Fi (Data) Connection
- Central logging
- ColdFusion
- Colocation Center
- Communications Port (Wall Face Plate) Installation
- DHCP (Dynamic Host Configuration Protocol)
- DNS (Domain Name Services)
- Ducts, Cabling and Cable Terminations
- Engineering Analysis
- File Storage (AFS)
- File Storage (CIFS)
- Hosting (Physical Server, VMWare Virtual Servers, Citrix Application)
- MetroEthernet (Data) Service
- Microwave (Data) Transport
- Multimedia streaming
- Neutral Hosting (Distributed Antenna System)
- Network Time Protocol (NTP) Server
- Optic Fiber Lease
- PC and Mac Data Backup (Iron Mountain)
- Policy & ACL (Access Control List) Management
- Red Hat Network (RHN) Satellite Service
- Services and Systems Monitoring
- SSL Certificates
- T-1 (Data) Facility Lease
- Virtual Local Area Network (VLAN) management
- Virtual Private Networking (VPN) Management
- Wired network (Data) Connection
Learning Management
Empowering faculty, staff and students to use information technology to promote life-long learning. - Blackboard
- Classroom Hotline
- Elluminate
- Interactive Design Services
- Learning Space Design
- Sakai
- Student Computing Labs
- Video Conferencing Services
- VoiceThread
Production Services
Operates and maintains the assets, pre-production and production processes of IT support for the UNC campus and system. - Administrative Form Storage
- Binding Services
- Courier
- Enterprise File Transfer Protocol (FTP) Service
- Instructional Scanning
- Mailing Services
- Microfiche Services
- Printing Service and Enterprise Printing Administration
- Special Forms Overlay and Creation
- Workload Automation
Research Computing Support
Offers world-class computing infrastructure and other technology tools and capabilities to support the research needs of UNC faculty and staff. - Archival Data Storage (Mass Storage)
- Compute Servers and Clusters
- Consultation and Engagement
- Data and Code Management Tools
- Desktop Linux Environment
- Grid Computing
- Research Software
- Research Training
- Virtual Computing (VCL)
Software Acquisition
Offers centralized management and distribution of campus-wide software licenses for all faculty, staff and students. - Software Acquisition
Training
ITS offers on-line and instructor based training for ITS-delivered and supported services. - Training
Enterprise Content Management
ITS provides large-scale Web content, custom design services and document management capabilities for the University. - Enterprise-class Content Management Solutions: CarolinaContent
- UNC Federated Templates
Project Management
Project Management and services to better ensure the quality of work and service required of any UNC Chapel Hill endeavor. - ITS Project Management Services