July 20, 2011
About HeelMail
HeelMail is the student e-mail system at the University of North Carolina at Chapel Hill. It is powered by Microsoft’s Live@edu platform. Advantages of using HeelMail include collaboration tools, a calendar and integration with the ITS-managed Exchange e-mail system for faculty and staff.
After a lengthy evaluation process, the UNC-Chapel Hill Executive Branch of Student Government chose Microsoft Live@edu based on its customizable options and its ability to integrate with the ITS-managed Exchange service for faculty and staff.
Students can opt-in to the service beginning in April. Additional information on how to opt-in will be available then.
Student e-mail users of the centrally ITS-managed IMAP system (webmail.unc.edu, imap.unc.edu) should make the switch as soon as possible, no later than Friday, September 16. A mandatory transition begins on Sunday, September 18.
Sign up for HeelMail
If you are a UNC-Chapel Hill student and want to start using HeelMail, visit unc.edu/heelmail/signup.
How to sign up for HeelMail
1. Go to http://www.unc.edu/heelmail/signup in your web browser
2. Enter your Onyen and password in the dialog box
3. You will see a "Home" tab
4. Click the "Email Sign UP" link, by default the "Update Listserv Subscriptions" box should be checked (this will automatically update your listserv subscriptions from current UNC-Chapel Hill email to HeelMail (onyen@live.unc.edu).
5. Press the "Submit" button
6. Shortly after clicking the submit button, you will receive an email at your current UNC-Chapel Hill email account with instructions on how to set up your new HeelMail account, including how to transfer emails into your new account and more.
July 19, 2011
Latest News
Exchange Quota Extension Service
Given the need expressed by some campus Exchange users to have more e-mail storage than the current 2 GB quota, ITS now offers a for-fee service that supplements the default quota and provides increased storage. . . . Read More
Exchange migration updates
UNC-Chapel Hill is entering the final phase of the transition to a centrally supported campus Exchange service.
We strongly encourage units and/or users to complete their transition to Exchange as soon as possible and no later than Friday, September 16 . A mandatory transition begins on Sunday, September 18. Please be aware that any e-mail or business processes reliant on the IMAP service will not function after the mandatory transition period.
Sign up today
To move to Exchange, please visit http://unc.edu/email/signup.
Useful links on Microsoft Exchange and the migration:
For more information and help documentation, visit Exchange e-mail FAQ page.
Training:
For online training opportunities, click here.
September 20, 2010
In support of the recent policy, Transmission of Protected Health Information and Personal Identifying Information Policy, e-mail encryption is now available to users of the ITS-provided campus e-mail system.
July 8, 2010
Events
With ever-increasing risks to the University’s systems and sensitive data, the security of our systems must be strengthened and protected. Recent findings by the Office of the State Auditor for North Carolina highlighted exposure risks. To create a more protected information security environment, eight new University information security policies are being implemented immediately.
The following policies can be found on the University’s policy page at http://www.unc.edu/campus/policies.html.
June 3, 2010
Events
Information security breaches hit the news almost every day. Breach notification is increasingly required by law and can be expensive and damaging to the reputation of the organization that experiences a breach.
To further protect the University from these threats, the ITS Office of Information Security will manage a University-wide risk assessment to determine the locations of sensitive data, the highest risks to sensitive data and cost-effective controls to protect sensitive data.
May 13, 2010
Events
On Thursday, June 10, 2010, ITS Information Security will host an Information Security Update featuring presentations by TippingPoint, Microsoft, Qualys, Symantec, VMWare and the Office of Research Compliance. The event will take place from 8 a.m. till 4:30 p.m. in the George Watts Hill Alumni center.
March 22, 2010
Events
On Friday, April 30, 2010, Information Technology Services (ITS) will replace the current voicemail system, Octel, with the Applied Voice and Speech Technologies (AVST) Unified Communication Platform called CallXpress. The aging Octel system is over 16 years old and will no longer be supported in the near future.
February 18, 2010
Events
Join Chancellor Holden Thorp, President Emeritus William C. Friday and other
special guests as we celebrate 
50 years of Carolina computing on March 18, 2010
from 2:00-3:15 p.m. in the Nelson Mandela Auditorium of the FedEx Global Education Center. This event is jointly sponsored by Information Technology Services, the Department of Computer Science, and the School of Information and Library Science.
On March 30, 1960, President Emeritus William C. Friday presided over the dedication of UNC-Chapel Hill’s Computation Center. Fifty years later, we will reflect on the past, consider the present and imagine the future of technology as we mark five decades of transformative technology development.
February 4, 2010
Elluminate Live!, a Web conferencing service, is now available to UNC-Chapel Hill faculty and staff. It allows groups to meet, present and collaborate in real-time from anywhere there is an Internet connection.
Elluminate is integrated with Blackboard so that anyone with an instructor role can create a virtual meeting within his or her site.
October 1, 2009
The UNC-ALL (UNC Administration of Lifelong Learning) system will support degree non-creditable programs served by the University’s continuing and distance education community. This project is the design and implementation of a centralized registration and administrative system, which will scale to support all schools and units at UNC-CH and can be configured to address their divergent needs.
September 23, 2009
Who’s the fastest texter at Carolina? Want a preview of how to use ConnectCarolina to register next spring for Fall 2010? Who’s the DaVinci of CD art? Where can you find a student IT job?
These questions and more are answered at the second annual Tar Heel Tech Fair on Tuesday, Sept. 29, 2009 in the Pit from 10 a.m. to 2 p.m.
September 22, 2009
Events
On Monday, Aug. 17, 2009, Information Technology Services (ITS) launched a new version of Webmail for all Carolina students, faculty and staff.
The new version of Webmail has the look and feel of a desktop client - like Thunderbird or Outlook - and is more intuitive than the previous version. It will provide a much better overall user experience.
June 4, 2009
Events
In August 2009, Blackboard will undergo a key upgrade. This upgrade will optimize Blackboard’s performance, increase its stability and incorporate the addition of new features to enhance learning and instruction. To learn more about the new features coming in August and beyond, please visit http://its.unc.edu/BBNews/blackboard_upgrade/.
June 4, 2009
The Portal Project is the implementation of a new enterprise Web portal to enhance the delivery of transactional, online services - including role-based processes, applications, communities and content - to University stakeholders. It is an important companion project supporting the University’s ERP project, which is replacing out-of-date legacy systems by creating a new integrated management solution for student, human resources, payroll and financial systems. The Portal will serve as the gateway for users to access the new ERP systems (ConnectCarolina).
June 4, 2009
A multi-phase project, the Student Data Warehouse is the analytical component of ConnectCarolina. The Student Data Warehouse will provide a repository of student data covering admissions, records, financial aid and account data. These data are stored in a format conforming to data warehouse best practices and are optimized for reporting and analysis.
