Service Monitoring (Control Center)
What is the Control Center?
The Control Center is responsible for the day-to-day management of the central computer and networking hardware facilities. By monitoring these systems and devices the Control Center is able to ensure that all equipment is fully functional and responsive to user needs. The Control Center operates 24 hours a day, 7 days a week, 365 days a year. There is always a human presence in the Control Center, and this schedule is maintained by three rotating shifts.
Among other things, the Control Center is constantly monitoring for:
- Excessively high use of data/video links across campus
- Switch malfunctions or abnormalities
- Email queueing and delivery effectiveness
- Incoming call volume and average hold time
- Environmental condition deviations in the computer room
- Physical and system security
- Disk and CPU utilization, load, number of jobs, and other parameters to indicate system performance
Getting Started with the Control Center
If you wish to see the status of services monitored by the Control Center, you can start by viewing the Service Monitor. In addition, you can view a list of all Control Center messages at the Message Center. For more details about the operation, visit the Control Center site .
If you have a new service, or wish to change the procedures for an existing service, you can contact the Control Center by submitting an Online Help Request.
