Archived Issues
Archives By Date
Welcome Cesar Lopez to Enterprise Applications, effective Jan. 30 and Shumin Li to Infrastructure and Operations, effective Jan. 30.
Farewell to Val Negri of Enterprise Applications, effective Jan. 25; Kathryn Dempsey, Elizabeth Hicks, Michael Young and Cindy Stone of Enterprise Applications, effective Jan. 30; and Steve Fearrington and Paul “Doug” McIntyre of Infrastructure and Operations, effective Jan. 30.
Patrick Kiernan, User Support and Engagement
“I would like to recognize Patrick Kiernan for the ‘extra miles’ he went in order to assist a customer. The customer had checked in her computer with the ITRC for some work. She did not mention that she was leaving the country at noon on Saturday to spend the semester studying abroad. On Friday evening after 9 p.m., she called the ITRC to see about picking up her computer. Unfortunately, the Walk-In closes at 5 p.m. on Fridays.
Upon learning about the situation, Patrick volunteered to contact the customer and arrange a time to meet her. At 10:30 p.m. that night, he drove to campus to get her computer, make sure she had the software she needed, and return the computer to her. Patrick’s efforts were certainly beyond expectations and a good example of his dedication to customer service.” Matt Howell, User Support and Engagement
Computer operating system (OS) providers generally issue OS patches on a monthly basis, though urgent critical updates are released in addition to and sometimes out of cycle with the standard patches. Rebooting your computer(s) is an important step in applying these patches.
Farewell to Paulette Shekell of Enterprise Applications, effective Jan. 18.
Stan Waddell, executive director and information security officer, and Alex Everett, security system specialist, will discuss general information security best practices and the Systems Administration Initiative (SAI) at the February Webmasters meeting.
The event will take place on Thursday, Feb. 2 at 2 p.m. in Toy Lounge, Dey Hall. Please note that this is a change from the usual Webmasters meeting location.
The presentation is appropriate for a non-technical audience and will provide valuable information on information security best practices and the state of Web security today.
Bettie Furr and Debbie Kuehnemann, Infrastructure and Operations
On behalf of Campus Solutions, I would like to recognize Bettie Furr and Debbie Kuehnemann as a Life Saver for their support in the weekends’ Degree Audit processing. Their support and patience as we encountered issues Friday evening, was greatly appreciated. With Oracle’s guidance, the initial issues were collectively resolved in the wee hours of Saturday morning.
Associated processes continued through Sunday afternoon. Both Bettie and Debbie kept an eye on the systems and although we ran without further incident, it was comforting to know they were there and actively monitoring! Their customer service is outstanding! Thank you to both. Sharron Bouquin, Enterprise Applications
Welcome Shelly Summerour to Enterprise Applications, effective Jan. 17.
Farewell to Regina Pickard of Enterprise Applications, effective Jan. 6.
Over the next several months, wireless users on campus will be informed that, by the end of 2013, the UNC-1 SSID network configuration will no longer be available.
The Wi-Fi Alliance, a national trade association that promotes Wireless LAN technology and certifies products if they conform to certain standards of interoperability, will deprecate the encryption mechanism used on that SSID – WEP - and will no longer certify any wi-fi product for sale that supports WEP.
Join the Renaissance Computing Institute (RENCI) research team for a demonstration on how the Open Resource Control Architecture (ORCA) can be used to create and provision infrastructure on demand – including bandwidth and computational resources at fixed sites and in multiple clouds – to execute a scientific workflow.
Nearly a year ago, the Critical Tickets Workgroup was formed to draft policy and procedure surrounding incident response and critical tickets.
In an email on Thursday, Jan. 5, Ramon Padilla, Jr., on behalf of Priscilla Alden and the members of the Critical Tickets Workgroup, distributed two documents, Critical Tickets Working Group Process Document and UNC Policy and Procedure Incident Response procedure, for ITS staff review and feedback prior to testing and implementation.
“The committee has now reached a consensus and is asking that ITS staff review and comment on the work accomplished to date. The documents are a summary of our process, some of our major decision points and draft policy and procedure as it relates to incident management across ITS,” said Ramon Padilla, Jr., associate vice chancellor and deputy chief information officer.
“I think we have made significant progress in establishing process and procedure around Incident Management in ITS and while this is a work in progress, we believe that this is a significant milestone and one we can build on.“
