Support
Valuable training and ongoing support are critical to the success of CarolinaContent. In addition to training workshops for CarolinaContent contributors, the ITS Web Services team has leveraged the ITS Remedy and online help systems to deliver service and support to customers using the enterprise Web content management system.
Assistance
Review the change request and trouble ticket descriptions below to determine which process best fits your needs.
Change Request
The change request process is used to manage requested changes to Web sites which are contained within the CarolinaContent system. A change request should be used to request a change to the functionality or structure of a Web page or site. A change request can be initiated through the ITS Online Help Web page or directly through the Remedy system.
Examples of when to make a change request.
- To add a page or section
- To request a template modification
- To add a new feature or function
- To make a change to an existing feature or function
Note: A change request should not address bugs or errors found within CarolinaContent, rather the Trouble Ticket process is used to address these types of issues.
Trouble Ticket
Trouble Tickets are used to formally document a problem, bug, non-working functionality, or any other broken features of the Web sites that are housed within the CarolinaContent enterprise application. A trouble ticket should be initiated through the ITS Online Help Web page or directly through the Remedy system.
Examples of when to submit a trouble ticket.
- When a feature is not working properly
- To report a broken link
- To report a missing image
