Blackboard Upgrade

Blackboard upgrade to 7.3 has been cancelled.

July 2, 2008 | In Service Notices , Upgrade/Maintenance Period , Procedural Change The upgrade to Blackboard 7.3 scheduled for the beginning of August 2008, has been cancelled until further notice. Upcoming workshops for Blackboard 6.3 will be announced shortly.

Course Statistics Activity

September 12, 2006 | In Service Notices , Procedural Change
To prevent performance problems stemming from the Course Statistics and Content Tracking features, ITS regularly purges this data. Instructors wishing to keep records of course statistics and tracking data, please note that the schedule for course statistics data has been set to reflect activity for the 180 days prior to the current date. This represents a change in the amount of data available which is now for 180 days, versus the prior 30 day policy. Note that the Blackboard system will remain online throughout this process.
To export your course statistics and content tracking, link to these directions courtesy University of Teesside: http://blackboard.tees.ac.uk/documentation/rollover/ro-ex_cs.html

Instructors and Staff: Important Change to Blackboard Support

March 2, 2005 | In Service Notices , Procedural Change

Beginning Monday, April 11, the IT Response Center (ITRC) will be the initial point of contact for faculty, staff, and students with Blackboard questions, requests, and problem reports. The current Blackboard faculty support email address (blackboard_admin@unc.edu) and telephone number (2-7842) will be discontinued.

Help requests can be submitted

  • by phone: 962-HELP (4357)
  • on the web: http://help.unc.edu, "Submit/Update a request for help." The help request form is linked from various locations in the Blackboard interface (direct address is https://www.unc.edu/ar-bin/websub/index.pl)
  • directly to your local IT organization, if your school or department currently provides Blackboard assistance.

This change is designed to provide greater support for the ever-increasing number of Blackboard users, employing a tracking system that centrally records all information associated with a help request. This structure also allows frequently-asked questions to be answered more quickly during evening and weekend hours.

A core group of ITRC consultants have been trained to answer Blackboard questions, to troubleshoot common problems, and to elicit further information necessary to complete a request or resolve a problem. If ITRC consultants cannot resolve a help request, they will immediately assign the request to the Center for Instructional Technology (CIT). CIT staff will follow up on the request either the same or following working day, 8:00 a.m. to 5 p.m., Monday through Friday.

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