Information Technology Services at UNC-Chapel Hill

Collab Services Unavailable

Blackboard Collab Services (e.g. Virtual Classroom and Chat) will be unavailable Tuesday, September 29, 2009 from 6:00 a.m. - 7:00 a.m.

Login Page Changes

Due to the implementation of a new “Single Sign-on” system at UNC Chapel Hill, starting Tuesday, September 29, you will be presented with two options when logging into https://blackboard.unc.edu:

• Onyen or Guest ID Log In
• Non-Onyen Account Log in

Guest ID is a new account type that can be used to log into https://blackboard.unc.edu starting soon.  For more information regarding the different type of accounts please see: I'm having trouble logging into Blackboard. What might be the problem?

Inactive Accounts Clean-up

ITS is working to clean up inactive accounts in Blackboard to improve system performance and security.

Accounts targeted for deletion (inactive) are:

• Onyen accounts which have never logged into https://blackboard.unc.edu
• non-Onyen accounts (accounts with more than 8 characters) which have NOT logged into https://blackboard.unc.edu after Sep 22, 2006

As a precautionary measure, accounts targeted for deletion will be disabled before they are permanently deleted.

Thus, accounts targeted for deletion will be:

• Disabled on September 22, 2009 at 8 AM
• Deleted on October 6, 2009 at 8 AM

Please note that, although a great effort has been made to prevent current users from being affected, we encourage all Blackboard users to log into http://blackboard.unc.edu at least once between Sep 22 and Oct 5, 2009 to confirm that their account has not been disabled (targeted for deletion). If you are unable to log into http://blackboard.unc.edu, please contact the help desk at 962-help(4357) or submit an Online Help Request.

Main Reported Problems in Blackboard 8

Browser Problems with Blackbaord 8

There are reports of different kind of browser incompatibility problems with Blackboard 8.

If you have a problem uploading documents or viewing content in Blackboard, please try an alternative browser (see Blackboard 8 browser compatibility matrix).  

Note that in some cases problems uploading documents might be related to files names that are too long or contain invalid symbols, like blank spaces or non alphanumeric characters. In this case, please rename your file and try again. 

If you continue to have problems, please contact the Help Desk at 962-help.