If you spend even a brief bit of time with these three members of the ITS On Site Support team, you’re quickly struck by their tremendous camaraderie and mutual admiration. Tech Support Analysts Leslie Kreizman and Mark Wampole have … Read more

Information Technology Services On Site Support used to send hard disk drives and other disks that people considered “dead” to outside data recovery vendors. For trying to recover the data, those outside firms would charge the University $1,000 or more … Read more

As Remedy Services Manager Tomee Howard prepares to retire this week from ITS, she reflects on her 16 years with the department and at UNC-Chapel Hill with gratitude. “UNC-Chapel Hill has blessed me twice,” said Howard, who retires on Tuesday, … Read more

Based on customers’ comments about the Internal Support team within UNC-Chapel Hill Information Technology Services, it’s no surprise that Internal Support can claim a top survey rating of “very satisfied.” Customers commonly use words such as “awesome,” “helpful,” “professional,” “efficient,” … Read more

  It shouldn’t come as a surprise that support is at the core of this team within UNC-Chapel Hill Information Technology Services: the Internal Support team of On Site Support within User Support & Engagement. Sure, you’d expect that OSS … Read more

On any given day, the Internal Support team within Information Technologies Services’ On Site Support group may work on 30 different Remedy tickets in additional to a variety of projects. The number of tickets sometimes reaches as high as 100 … Read more

In his job of supporting the technology needs of Undergraduate Admissions, Larry Heimer considers himself a generalist. Over at Jackson Hall, where recruiters work from the first floor and workers process applications from the basement, no two days are alike … Read more

Information Technology Services collaborates on multiple levels at the William and Ida Friday Center for Continuing Education. At the UNC-Chapel Hill center, two employees from separate ITS units work closely with one another and with the continuing education conference center, … Read more

On the third floor of the North Student and Academic Services Building on south campus, ITS Tech Support Analyst William Allen provides a tour around the UNC-Chapel Hill Office of the University Registrar. The visit includes stops in his own … Read more

ITS staffers demonstrated good humor, holiday spirit and camaraderie by donning festive costumes and participating as the 40-member Tech the Halls team in the campus-wide Jingle Bell Jog on Friday, December 4. ITS fielded an outstanding team of participants. Employees … Read more

Information Technology Services and the Office of the University Registrar have relocated to ITS the last server that had been housed within the Registrar’s operations on south campus. The project, which was completed in July after several months of planning, … Read more

  Employees of one Information Technology Services group are as much a part of their customers’ sites as they are ITS. The dozen members of the On Site Support staff are embedded with the departments they serve, immersing themselves into … Read more