In this guest blog post, Brent Comstock, Managing Director of the CarolinaGO mobile app and student body representative to Information Technology Services leadership, discusses the growing collaboration between ITS and Carolina students. Comstock is a UNC-Chapel Hill junior and a … Read more
With the completion of the 16th port on Friday, September 4, ITS has now moved into the second phase of the major, multi-year Voice-over-Internet Protocol project. For the past three years, the VoIP project has been all about changing out … Read more
All while working as a ResNET student employee, Steven Nutz, a 25-year-old from Morehead City, has lived in eight different dorms over nearly seven years, including five summers of employment with ResNET. Working for ResNET has remained a constant during … Read more
In addition to serving the technology needs of students living in UNC-Chapel Hill’s residence halls, ResNET provides IT support for the University’s Department of Housing and Residential Education, encompassing 45 full-time employees and 450 part-time employees spread out over 20 … Read more
Effective communication with users and the support of leadership are two keys for successful adoption of the Sensitive Information Remediation Project, better known as Project SIR. That’s what Eric Richardson, with IT Operations within the Kenan-Flagler Business School, explains in … Read more
When you’re providing gadgets and IT support to students living in Carolina’s residential halls, you have a heck of a variety of devices to maintain and troubleshoot. Information Technology Services’ ResNET unit is prepared. On its shelves and in its … Read more
To enable student workers to immediately feel at ease in his office, Information Technology Services ResNET Interim Manager Paul Wolff displays on the top of a bookcase a collection of mini action figures and toys from his own childhood. It’s … Read more
As departments and groups across UNC-Chapel Hill gradually implement the year-old Sensitive Information Remediation Project, employees of these units also have come to rely on the peace of mind that the initiative delivers. Christopher Derickson, Assistant Provost and University Registrar, … Read more
On Friday, September 4, Information Technology Services will transfer over the last big batch of phone lines to the Voice-over-Internet Protocol system in this major, multi-year project. Some 662 phone lines will be converted in this 16th port of the project, … Read more
When ResNET expanded its services and added on-site support of the Department of Housing and Residential Education a few years ago, ResNET needed to adopt a way to proactively ensure that technology in the DHRE offices and residence halls functioned … Read more
ResNET, a service of ITS User Support & Engagement, provides on-site technology support for the UNC-Chapel Hill residence halls and the University’s Department of Housing and Residential Education. The group supports clients ranging from first-year students adjusting to life away from … Read more
